Privacy Policy

This Privacy Policy describes how HOTEL PHOENIX d.o.o., Sesvetska cesta 29, Sesvete, Croatia (hereinafter: “Hotel Phoenix”, “we”, “our”, or “us”) collects, uses, and protects personal data of guests and website users.

1. Data Controller

HOTEL PHOENIX d.o.o.
Sesvetska cesta 29, Sesvete
OIB: 21963099228
MB: 02657864
Phone: +385 1 2008 132 / +385 1 2008 114
Email: info@hotel-phoenix.hr

2. Types of Data We Collect

When using our website or reservation system, we may collect personal data such as full name, contact details (email address and phone number), reservation details (arrival and departure dates, number of guests), and any special requests related to your stay.

3. Purpose of Data Processing

We collect personal data solely for the purpose of managing room reservations, providing accommodation services, communicating with guests regarding bookings, and fulfilling legal obligations.

4. Reservation System

Our website uses a room reservation system. Data entered into the system is used exclusively for processing and managing reservations and communicating with guests.

5. Data Retention

Personal data is retained only as long as necessary to fulfill the purpose for which it was collected or as required by applicable law.

6. Data Sharing

We do not sell or rent personal data. Data may be shared only with trusted service providers necessary for the operation of reservation and accommodation services or when required by law.

7. Data Security

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

8. Your Rights

You have the right to request access, correction, deletion, or restriction of processing of your personal data, as well as the right to object, in accordance with applicable data protection laws.

9. Contact

For any questions regarding this Privacy Policy or your personal data, you can contact us via email at info@hotel-phoenix.hr or by phone at +385 1 2008 132 / +385 1 2008 114.

Last updated: 2026.